Veterinary Receptionist - Experience Required

National Veterinary Associates • Northport, AL

42d • Onsite

About The Position

We are seeking an experienced Veterinary Client Service Representative (CSR) to join our well-established, high-volume, 2.5-doctor animal practice in Northport, Alabama. We're looking for an energetic, positive individual who is highly organized, excels at multi-tasking, and truly enjoys helping both people and their pets. With exciting changes ahead for our practice-including system updates and renovations-flexibility, adaptability, and comfort with change are strong advantages. Position Highlights Open to full-time or part-time candidates Experience required in a veterinary environment AVImark experience is HIGHLY preferred Change management or adaptability to new systems and processes is a plus

Requirements

• Veterinary reception experience required
• Ability to learn and understand basic veterinary concepts (vaccines, preventatives, common conditions)
• Strong multitasking, communication, and organizational skills
• Ability to work both independently and as part of a team
• Professional, friendly, and calm under pressure

Nice To Haves

• AVImark experience strongly preferred
• Change management or adaptability to new systems and processes is a plus

Responsibilities

• Provide excellent, compassionate client service both in person and over the phone
• Greet clients, check patients in and out, and manage payment processing
• Answer multi-line phone calls, screen needs, and schedule appointments
• Process incoming and outgoing mail and email and other client communications
• Maintain a clean and organized client lobby
• Accurately document client information, communication notes, and other patient data
• Escalate complex or sensitive situations to senior staff when needed
• Collaborate closely with the team to support smooth patient flow and a positive client experience

Benefits

• NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed