Veterinary Receptionist
About The Position
PetVet Care Centers' Pet Doctors of America is currently seeking a Veterinary Receptionist to join their team! At Pet Doctors of America , you will find a team of compassionate professionals who pour their hearts into every patient and client they serve. We support and encourage one another, creating a workplace where everyone feels valued. Together, we provide exceptional care that enriches the lives of pets and the people who cherish them. Position Overview The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Requirements
- High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
- 2+ years of customer service experience
- Skills: critical thinking, ability to prioritize tasks, willingness to go above and beyond for clients
- Ability to respond to client communications (verbal or via email or text) in a professional manner, tech savvy (we use several different platforms for client communication, prescriptions, patient treatment tracking, etc)
- Candidate MUST be warm & bubbly, this position requires constant client interaction
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills, providing courteous and prompt assistance
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling, including weekends and holidays
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
Nice To Haves
- Veterinary experience preferred
- Familiarity with medications, procedures, Cornerstone (PIMS)
Responsibilities
- Provides excellent customer service in-person, over the phone, and during high-stress situations.
- Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
- Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
- Assists with medication pickups, inquiries, and provides information about services and products.
- Inputs and manages data in practice management software, including billing and accounts.
- Assists with retail sales, weighing pets, processing faxes, and maintaining records.
- Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.
Benefits
- Medical, dental, and vision insurance
- Paid Parental Leave (birth, adoption, foster)
- 401(k) with discretionary contribution
- Team Member Pet Discounts
- Emotional wellbeing support — including Calm app access and 24/7 EAP
- CE stipends and career development resources
- Grant Circle — a relief fund for team members facing personal hardship
- Local hospital culture backed by national resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
