Veterinary Receptionist

BluePearl Pet Hospital • Fresno, CA

1d • $19 - $26

About The Position

BluePearl Specialty + Emergency Pet Hospital is hiring an extraordinary Client Service Coordinator. This pay band is a starting point and is dependent on experience and advancement through the Kahuna leveling system. Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? BluePearl is adding multiple, full-time receptionists to our highly dedicated staff so that we may continue to offer the highest quality client and patient care possible. If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you! At BluePearl Specialty + Emergency Pet Hospital, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. The perfect candidates will be individuals that value the commitment of team work, strong work ethic, willingness to learn, and maintain calm, positive and professional attitude. At BluePearl, we're not only a team but a veterinary family!

Requirements

• The perfect candidates will be individuals that value the commitment of team work, strong work ethic, willingness to learn, and maintain calm, positive and professional attitude.

Responsibilities

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience.
• We are focused on developing our associates into leaders through talent development programs and leadership workshops.
• As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following: Health, dental, vision, and life insurance options. Parental leave benefits. Flexible work schedules. Time to reset, rewind, and reflect through our paid time off and floating holiday plans. A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed