Veterinary Receptionist

Veterinary Practice Partners•Upper Southampton Township, PA

24d•$17 - $20•Onsite

About The Position

Family Pet Clinic is hiring full-time Customer Service Professionals to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our mission, expect to be supported in your work and home life with: All the benefits you deserve—medical, dental, vision, and plus an employee pet discount because we know your pets are family, too! Paid time off. Take the time you need to recharge. 401(k) with a generous company. We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. About Family Pet Clinic Family Pet Clinic, with locations in Southampton, Feasterville, and a brand-new facility in Horsham, is an AAHA-accredited, full-service veterinary practice proudly serving the community for over 25 years. We offer comprehensive, compassionate care including wellness and preventative services, dentistry, diagnostics, surgery, laser therapy, and senior pet care. Our team of dedicated veterinarians, technicians, and support staff is committed to providing exceptional patient care and creating a welcoming, supportive experience for both pets and their owners. We value collaboration, communication, and a strong community focus. If you’re looking for more than “just a job” a place where you’ll make a real difference in pets’ lives, grow professionally, and be part of a compassionate, collaborative team Family Pet Clinic might be just the right place for you.

Requirements

Previous experience in a veterinary office is preferred.
Basic knowledge of veterinary terminology and procedures
Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
Ability to maintain a calm, professional, and positive demeanor

Responsibilities

Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.