Veterinary Receptionist

Innovetive Petcare•Wilkesboro, NC

1d•Onsite

About The Position

At Animal Hospital of Wilkes, the front desk is considered the command center of the hospital. The company is seeking a high-performing Veterinary Receptionist or Client Service Representative (CSR) who excels in a fast-paced, detail-driven environment and understands the critical role of communication, organization, and systems in delivering exceptional patient care. This role offers an opportunity for a customer service professional with a healthcare, veterinary, or medical office background to serve as the first line of support, a trusted resource for clients, and a key partner to the clinical team. It is a high-impact position, serving as the first and last touchpoint in the client journey, collaborating closely with DVMs, technicians, and assistants. The environment is fast-paced and purpose-driven, with every interaction directly supporting patient outcomes. Animal Hospital of Wilkes fosters a growth-oriented culture, providing opportunities to expand into leadership, training, or operations support. The practice has been serving the Wilkesboro community since 1958, providing full-service medical, surgical, dental, and preventive care, all focused on strengthening the human-animal bond and delivering an exceptional client experience.

Requirements

1+ year of experience in a client-facing, healthcare, or medical office setting
High school diploma or equivalent required
Demonstrated ability to multitask, prioritize, and manage workflow in a fast-paced setting
Strong working knowledge of computer systems, scheduling software, and data entry accuracy
Exceptional communication skills—clear, compassionate, and solution-oriented
Ability to remain calm, professional, and proactive under pressure
Team-first mindset with a commitment to supporting both clients and colleagues
Availability to work four 10-hour shifts per week on a rotating schedule
Position is weekday-only — no weekends required

Nice To Haves

Veterinary experience strongly preferred
Experience in veterinary, medical, dental, or specialty healthcare environments
Confidence handling sensitive conversations, financial discussions, and emotional situations
Strong attention to detail with a focus on accuracy in records and communication
Ability to anticipate needs and act as a proactive problem-solver
Passion for delivering service excellence with empathy and efficiency

Responsibilities

Deliver a professional, warm, and efficient client experience from check-in to checkout
Manage high-volume phone lines, appointment scheduling, and hospital flow with precision
Accurately maintain electronic medical records (EMR), including client, patient, and financial data
Serve as a communication hub between clients and the medical team to ensure continuity of care
Process payments, review invoices, and confidently explain services and treatment plans
Support prescription requests, food orders, and retail coordination
Assist in gathering patient histories and verifying vaccine/test status
Triage incoming calls and situations, identifying urgent or emergent cases with sound judgment
Maintain organization and efficiency at the front desk in a high-demand clinical environment