Veterinary Receptionist

BluePearl Pet Hospital

21d•$24 - $32•Onsite

About The Position

BluePearl Pet Hospital is hiring an experienced Veterinary Receptionist at our Charlestown, MA location! Pay: $23.50 - $31.50 / hour This pay band is a starting point and is dependent on experience and advancement through our leveling system. We also offer competitive shift differential pay for eligible hours worked for nights and weekends. Shift differentials are based on a 4-hour minimum. For example: Mon – Fri: 6pm to 8am = $4.00 Shift Differential Sat & Sun: 6pm to 8am = $5.50 Shift Differential Sat & Sun: 8am to 6pm = $4.00 Shift Differential

Responsibilities

Provides communication between Client Service Team and other areas of the hospital for smooth interactions among co-workers.
Establishes and posts associate schedules on a bi-weekly basis and is responsible for approving and posting work schedule changes.
Initiates positive utilization of the schedule for pre-planned time off, sufficient coverage given work volumes and training opportunities for staff.
Demonstrates excellent planning and time utilization skills to ensure special project completion in a timely manner and maintains effective use of staff time.
Facilitates quick resolution to conflicts that may arise between CSCs or CSCs and other associates of the hospital. Involves a manager as needed.
Coaches CSCs on basic protocols for improvement and records progress with CSM.
Contributes to CSM 's investigations of reported associate incidents.
Mentors and trains peers enthusiastically, competently and per the Quality Standards and Protocols of BPVP.
Supports efforts of other associates to learn new skills by offering positive, constructive guidance and alerting those associates of opportunities to practice the skills.

Benefits

Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience.
We are focused on developing our associates into leaders through talent development programs and leadership workshops.
As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
We understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
Lyra; Access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra- an online mental health support platform
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
Our Continuing Education Plan includes $500/year reimbursement for CVT and $750/year for VTS. The Continuing Education allowance can roll over up to $1,500 for CVT and VTS associates. Non-Credentialed, full-time Paraprofessionals are eligible for an annual CE stipend of $150. Full-time CVT associates also receive 8 hours of CE paid hours each year. Full-time VTS associates receive 12 hours of CE paid each year. Paid CE hours can be carried over year to year up to a maximum of 24 hours. Newly hired associates will receive a pro-rated amount of any CE benefit for which they are eligible.
Company-paid Short-Term and Long-Term Disability
Parental Leave Benefits
Health, dental, vision, and life insurance options
Paid Time Off and Floating Holiday Plans
Health Savings Account
Flexible Savings Account
401(k) Retirement Plan
Annual Scrub Allowance: full-time associates receive $200/year in BluePearl store credit.
Referral Bonus Program
State licensure reimbursements
VTNE reimbursements
Additional VTS benefits – pursuing & established VTS technicians.