Veterinary Receptionist

Caring Hands Animal Hospital - Alexandria • Alexandria, VA

9d • $18 - $25

About The Position

Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care
As you join our mission, expect to be supported in your work and home life with:
A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities
Employee pet discount because we know your pets are family, too.
Salary: $18.00-$25.00 per hour, dependent on experience and skill
Schedule: This is a full-time position with Monday–Friday shifts between 8:00 AM and 8:00 PM, plus rotating Saturdays from 8:00 AM to 4:00 PM. The team follows a rotating schedule of one week with three 12-hour shifts and the following week with four 10-hour shifts, including Saturday coverage.

Requirements

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed