Veterinary Receptionist - Portland, OR
About The Position
Rose City Veterinary Hospital is Hiring! Rose City Veterinary Hospital is the oldest operating veterinary hospital in Portland. We pride ourselves in modern medicine, with old-fashioned love. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow. We are looking to add a full-time Client Care Representative to complete our front desk team. Our Veterinary Receptionists are the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing exceptional customer service. This is a full-time position with a four-day/week schedule, and Saturday shifts will be required. A love of animals and a customer service background is a great fit for this position. Knowledge of veterinary medicine is a plus, but not required. We are willing to train the right person. This is a great opportunity to join an outstanding practice and start or build your career in the veterinary field!
Requirements
- Confidence in handling high call volume and juggling competing priorities
- Compassionate communication skills, especially in sensitive or emotional situations
- A warm, confident communication style and passion for helping clients and pets
- Ability to collaborate closely with doctors and technicians to support patient care
- Strong customer service skills with a focus on building long-term client relationships
Nice To Haves
- Knowledge of veterinary medicine
Responsibilities
- Greet clients and patients with warmth and professionalism
- Answer phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and manage a multi-doctor calendar efficiently
- Manage medical record requests, reminders, and basic administrative tasks
- Handle client concerns with empathy and professionalism, escalating when needed
- Make outbound calls/texts/emails to confirm appointments and follow up on care
Benefits
- A positive clinic culture that values you as a person
- Mentoring and support for all team members
- 4-day work weeks
- No nights, on-call shifts, or holiday hours
- A working environment that inspires our team members to thrive in their positions.
- Occasional coffee runs, bagels, and meals on us
- A flexible approach to compensation that will reflect your skillset and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Tuition Support Program (full-time only)
- Referral bonus program
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays (full-time only)
- Employee Assistance Program
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
