Veterinary Receptionist
About The Position
Faulkner Animal Hospital in Lancaster, South Carolina is seeking a Full-Time Veterinary Receptionist / Client Service Representative (CSR) with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice. This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy. If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you. At Faulkner Animal Hospital, we believe veterinary care should be personal, compassionate, and community-focused. We proudly serve the Lancaster, SC area with high-quality medicine and genuine care for pets and their families. As a Veterinary Receptionist , you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.
Requirements
- 1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
- Ability to work in a fast-paced, high-volume, client-facing environment
- Strong multitasking, organization, and time-management skills
- Excellent verbal and written communication skills
- Comfort with computers, scheduling software, and electronic medical records
- Professional, calm, and empathetic demeanor
- Ability to lift up to 30–50 pounds when needed
Nice To Haves
- Prior experience as a Veterinary Receptionist or Client Service Representative
- Familiarity with veterinary practice management software
- Experience handling estimates, invoices, and medical documentation
- Confidence managing difficult or emotional conversations
Responsibilities
- Greet clients and patients warmly and professionally
- Answer multi-line phones and manage high call volumes
- Schedule appointments accurately and efficiently
- Collect and document patient histories and client information
- Communicate effectively with veterinarians and technicians regarding patient flow
- Support clients during routine visits, urgent situations, and end-of-life appointments with compassion
- Process invoices and collect payments accurately
- Balance daily transactions and maintain financial accuracy
- Manage prescription refill requests and retail sales
- Maintain accurate medical records within the practice management system
- Keep reception and lobby areas organized and welcoming
- Coordinate closely with veterinary technicians and doctors
- Assist with appointment flow, admissions, and discharges
- Uphold hospital policies and high client service standards
Benefits
- Competitive pay based on experience
- Medical, dental, and vision insurance
- 401(k) with employer match
- Paid Time Off (PTO) and paid holidays
- Continuing education support
- Employee Assistance Program (EAP)
- Employee discounts on veterinary services and products
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
