Veterinary Receptionist

East Greenbush Animal Hospital • East Greenbush, NY

1d • $18 - $22 • Onsite

About The Position

East Greenbush Animal Hospital is seeking a full-time or part-time Customer Service Professional to serve as the knowledgeable and welcoming face at their front desk. This role extends beyond typical administrative duties, focusing on providing informed service and confidently communicating in veterinary care terminology. The ability to discuss vaccines, explain procedures, and coordinate appointments, along with anticipating client needs, is crucial for smooth appointments, strong client relationships, and improved patient outcomes. East Greenbush Animal Hospital is a progressive 5-doctor small animal practice near Albany, NY, founded in 2003. They offer quality and compassionate veterinary health care, including preventative care, orthopedic and soft tissue surgery, dentistry with dental radiography, internal medicine, digital x-ray, and ultrasound. The hospital operates a paperless system and is equipped with a full suite of general practice equipment, including a brand-new dental room, a dual-table surgical suite, therapy laser, and ultrasound. The 7,200 square foot, state-of-the-art facility features an open floor plan designed to maximize comfort and minimize stress for both patients and owners.

Requirements

• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

• Previous experience in the veterinary field is preferred

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Benefits

• Medical, dental, vision, and retirement for full-time team members
• Employee pet discount
• Paid time off
• Paid holidays
• 401(k) with a generous company
• Employee referral bonus (Earn $1,000 when you refer a new team member)
• Hands-on training and mentorship to support long-term growth across a variety of roles
• Annual Uniform Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees