Veterinary Receptionist - El Cerrito, CA
About The Position
We are a busy general practice veterinary clinic providing preventive care, diagnostics, and treatment for companion animals. Our team focuses on building long-term relationships with clients while delivering high-quality, compassionate care to pets at every stage of life. Position OverviewWe are looking for a dependable and personable Customer Service Representative (CSR) to join our front desk team. In a general practice setting, you’ll help manage a steady flow of wellness visits, vaccinations, and routine medical cases while ensuring each client feels welcomed and supported.
Requirements
- 1+ year of customer service experience (veterinary or medical office preferred)
- Strong communication and multitasking skills
- Comfortable working in a fast-paced, team-oriented environment
- Basic computer proficiency
- Compassion for animals and excellent client care skills
- High school diploma or equivalent
Nice To Haves
- Experience in a general practice veterinary clinic
- Familiarity with veterinary terminology and preventive care services
- Experience with practice management software a plus
Responsibilities
- Welcome clients and pets in a friendly, professional manner
- Answer phones and schedule routine appointments (wellness exams, vaccines, rechecks)
- Manage appointment flow and assist with daily scheduling needs
- Check patients in and out, ensuring accurate records
- Process payments and explain invoices clearly
- Communicate with veterinary staff regarding patient status and client needs
- Provide basic education on preventive care (vaccines, flea/tick, wellness plans)
- Maintain a clean, organized reception area
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage with supplemental options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee discounts
- Quarterly team bonuses
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Roth Retirement Savings Plan
- Flexible Spending Account (full-time only)
- 529 Savings Plan
- Health Insurance, including medical, dental, and vision (full-time only)
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
- Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Professional development opportunities
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
