Veterinary Receptionist

Innovetive Petcare•Knoxville, TN

20h•$17 - $19•Onsite

About The Position

Animal Emergency & Specialty Center – Knoxville is seeking two Full-Time Veterinary Receptionists to join our 24/7 emergency and specialty hospital. We are hiring for: 1️⃣ Day Shift Receptionist Ideal schedule: 6:00am–4:00pm or 7:00am–5:00pm 1️⃣ Evening/Swing Shift Receptionist Ideal schedule: 4:00pm–2:00am or 5:00pm–3:00am We also offer the option of three 12-hour shifts per week for candidates who prefer a condensed schedule. Final scheduling will rotate and includes weekend and holiday requirements. AESC Knoxville is a 24/7 Emergency & Specialty Veterinary Hospital providing advanced medical, surgical, and critical care services. Our reception team plays a crucial role in supporting clients during high-stress and emotional situations. This is not a typical general practice front desk role — we are looking for professionals with prior healthcare, emergency, or high-volume medical reception experience who can remain calm, organized, and compassionate in a fast-paced environment. As a Veterinary Receptionist in an emergency hospital, you are the first point of contact for pet owners experiencing urgent and often emotional situations. Your ability to communicate clearly, multitask efficiently, and provide steady support directly impacts patient care and client trust. 🐾

Requirements

Minimum 1 year of experience in a healthcare, veterinary, emergency, dental, or medical reception setting
Ability to thrive in a fast-paced, high-volume environment
Strong multitasking and organizational skills
Excellent written and verbal communication skills
Comfortable working evenings, rotating weekends, and holidays
Dependable and adaptable with strong attention to detail

Nice To Haves

Veterinary emergency or specialty hospital experience
Familiarity with veterinary practice management software
Experience handling difficult or emotional client interactions

Responsibilities

Greet clients professionally and compassionately during emergency and specialty visits
Manage high call volume and multi-line phone systems
Accurately check patients in and out
Maintain efficient patient flow between reception and medical teams
Communicate clearly with clients regarding wait times, triage processes, and updates
Support clients through stressful and time-sensitive situations
Relay accurate information between doctors, technicians, and pet owners
Process payments and manage point-of-sale transactions accurately
Maintain detailed and confidential medical records
Assist with scheduling specialty rechecks and follow-up appointments
Work closely with ER doctors, specialty teams, and technicians
Maintain a clean, organized, and professional reception area
Support overall hospital efficiency during peak caseload times

Benefits

Competitive Pay $17–$19 per hour based on experience and skillset
Overtime pay in accordance with state and federal guidelines
Consistent full-time scheduling with rotating weekends/holidays
Medical insurance plans with multiple coverage options
Dental and vision insurance
Company-paid life insurance
Voluntary life and supplemental insurance options
Short-term and long-term disability coverage
Employee Assistance Program (EAP) for confidential mental health and life support resources
401(k) retirement plan
Employer match to help you plan for long-term financial stability
Paid Time Off (PTO)
Paid holidays
Structured scheduling options, including 3x12 hour shift rotations
Predictable shift patterns within a 24/7 hospital model
Continuing education opportunities
Access to training and development resources through Innovetive Petcare
Opportunities for advancement within AESC Knoxville and across the broader Innovetive Petcare network
Exposure to emergency and specialty medicine for expanded professional experience
Generous employee discounts on veterinary services and products
Access to advanced specialty and emergency care for your own pets
Work in a state-of-the-art emergency and specialty hospital environment
Collaborative, team-oriented hospital culture
Leadership that values communication and professional growth
A mission-driven environment focused on delivering exceptional emergency and specialty veterinary care