Veterinary Receptionist

VCA Animal Hospitals•Aurora, IL

4d•$18

About The Position

Full-Time Client Service Representative (CSR) at VCA Aurora Animal Hospital Job Summary: We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA Aurora family and help us provide outstanding veterinary care to our community If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

Excellent oral and written communication skills.

Nice To Haves

Previous experience in a customer service or veterinary setting preferred.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.

Responsibilities

Provide exceptional customer service in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.

Benefits

Access to the people and financial resources of a large veterinary community
Leadership opportunities
Career development programs
Opportunities to give back through strong Shelter partnerships and VCA Charities
Onsite Social Worker to support clients and employees through difficult situations and promote well-being
Tuition support and sponsorships
Vet Tech license reimbursement
Free mental wellness subscriptions
Referral bonuses
Competitive wage
Medical, dental & vision insurance
Life, long and short term disability insurance included
Paid parental leave
Paid vacation and sick time
401(k) with corporate match
generous employee pet discounts and more!