Veterinary Receptionist

Mission Veterinary Partners

82d • $15 - $18

About The Position

Ford Caputo Veterinary Hospital in Redford, Michigan is an AAHA-accredited hospital that services dogs and cats. We offer a variety of general practice services including routine surgeries, ultrasound, dental, laser therapy and more! The best part is, we LOVE to teach. We foster an environment where our we empower the team to continue to learn and grow. Our culture is what sets us apart from other hospitals. Our leadership team is responsible for creating a culture that embraces MVP's core values. Our team embraces continual improvement of patient care and provide the best support staff to our doctors. At the core of our work is our values. These include Doing the right thing when no one is watching, Team Work (Together Everyone Achieves More), Accountability - Do what you say and say what you do, Continuous Improvement and Service - every interaction matters. We understand the importance of mental health within the vet med industry. We don't require you to work overtime and offer a 4 day work week. Leadership provides snacks for those crazy days you get the 3 pm need for a "pick me up". We also understand that our staff has pets too. We do allow you to bring your pet to work on those long days, so they can have potty break. We also have a mental health room that is secluded from the main hospital if you need to step away for a moment. It is set up to be cozy and even has a heated blanket and a cot if you just need to take a moment for yourself.

Requirements

• Demonstrated commitment to MPH core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

Responsibilities

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Benefits

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees