Veterinary Receptionist

National Veterinary Associates • Rockville Centre, NY

123d • $18 - $22

About The Position

The purpose of this position is to serve as a Client Service Representative at Premier Veterinary Medical Group, to perform record keeping duties, clerical duties related to patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and health care team. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.

Requirements

• Possession of strong organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine.
• Requires strong client service skills.
• Knowledge of the structure and content of the English language including the meaning and spelling of words.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Knowledge of computers and relevant software applications including MS Office, practice management software.

Responsibilities

• Provide friendly, quality client care to the patients and clients of Premier Veterinary Medical Group.
• Receive incoming calls of varying content and client/patient needs. Provide knowledgeable sub-professional advice concerning the care and treatment of animals.
• Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms.
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients' arrival.
• Check clients in - Greet clients in a professional, friendly, hospitable manner.
• Discharge patients. Review charts of patients being discharged from the clinic for completeness of information.
• Assure that all financial obligations are met by owners. Collect client fees, make changes, process credit card transactions.
• Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items.
• Fill veterinary prescriptions with appropriate medication; provide routine instructions to owners concerning prescriptions for medications.
• Collect lab specimens from pet owners, match patient record to samples and submit samples to veterinary technician or nurse.
• Assist in the updating of client files with accurate contact information and communication preferences.
• Follow-up with clients when clinic records indicate no recent visits.
• Enter data into the computer system, retrieve and modify computerized records.
• Perform a variety of clerical duties, receiving, sorting, distributing mail, sending out mailings, cleaning, organizing reception area.
• Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off including sick time

What This Job Offers

• Industry: Professional, Scientific, and Technical Services