Veterinary Receptionist

Banfield Pet Hospital • Lacey, WA

385d

About The Position

The Veterinary Receptionist at Banfield Pet Hospital serves as the Client Service Coordinator, responsible for managing the flow of clients and pets through the hospital. This role focuses on maximizing the productivity of the veterinary medical team while ensuring exceptional client service and communication. The position aims to create a welcoming environment that encourages clients to return and refer others, while also educating them about their pets' health and hospital services.

Requirements

• High School Diploma or equivalent preferred.
• At least 18 years old for duties involving radiography.
• One year of related experience required, with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical) with medical terminology training is preferred.
• Ability to multi-task and manage multiple tasks efficiently.
• Strong communication skills in English, both written and verbal.
• Organizational ability to maintain order and efficiency.
• Problem-solving skills to identify and resolve issues effectively.
• Client service skills to ensure attentive and courteous service.
• Mathematical ability for basic calculations and financial management.
• Computer skills, including proficiency in Microsoft Office applications.

Nice To Haves

• Experience in a veterinary or medical setting.
• Familiarity with pet health needs and services.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Maximize the productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist incoming clients with documentation and pet information entry.
• Assist outgoing clients with instructions, invoices, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper procedures.
• Conduct necessary administrative functions.
• Other job duties as assigned.

Benefits

• Equal opportunity employer with a commitment to diversity.
• Supportive work environment that values uniqueness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED