Veterinary Receptionist

Alliance Animal HealthMosinee, WI
96d$18 - $20

About The Position

Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level! The position involves providing timely and professional communications with caregivers and coworkers, greeting caregivers in a friendly and timely manner, receiving incoming calls, providing available information, and routing as needed. You will ensure caregiver information is recorded accurately and consistently, assist, coordinate and/or perform surgical appointment scheduling between caregivers and medical staff, and provide immediate support to all medical staff. Additionally, you will triage & assist incoming patients based on urgency of care and available resources, interpret electronic medical records to coordinate frequency of care and clerical data, and perform clerical duties including filing, copying, faxing, scanning, linking, emailing, and mailing. You will also be a resource for inventory control to aid in loss prevention, ensure the lobby remains clean throughout your shift, engage in PAW's Collaborative Process in accordance with current operational guidelines, attend individual Collaborative Meetings with members of the Collaborative Team, track progress through Core Training, and provide feedback on guidelines, processes, and policies with the intent to improve efficiency and effectiveness. You must be able to withstand unpleasant odors and noises and may be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Requirements

  • Receptionist with a minimum of 1-year veterinary experience preferred
  • Compassionate and calm team player
  • Strong communication skills
  • Ability to multi-task
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

  • Provide timely and professional communications with caregivers and coworkers
  • Greet caregivers in a friendly and timely manner
  • Receive incoming calls, provide available information, and route as needed
  • Ensure caregiver information is recorded accurately and consistently
  • Assist, coordinate and/or perform surgical appointment scheduling between caregivers and medical staff
  • Provide immediate support to all medical staff
  • Triage & assist incoming patients based on urgency of care and available resources
  • Interpret electronic medical records to coordinate frequency of care and clerical data
  • Perform clerical duties including filing, copying, faxing, scanning, linking, emailing, and mailing
  • Be a resource for inventory control to aid in loss prevention
  • Ensure lobby remains clean throughout shift
  • Engage in PAW's Collaborative Process with accordance with current operational guidelines
  • Attend individual Collaborative Meetings with members of the Collaborative Team
  • Track progress through Core Training and track issues and accomplishments as they arise
  • Provide feedback on guidelines, processes, and policies with intent to improve efficiency and effectiveness
  • Attend departmental or All-Staff meetings

Benefits

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time for ALL Employees
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program for most positions
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)
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