Veterinary Receptionist

Southern Veterinary Partners • Asheville, NC

316d • $18 - $23

About The Position

The Pet Vet on Patton is an animal veterinary care facility located in Asheville, North Carolina. We are a full-service animal hospital providing veterinary care to dogs and cats and offer services including preventive care, dental, pharmacy, hospitalization, surgery, recovery, and both dog and cat boarding. Here at The Pet Vet on Patton we know that pets truly are members of the family. For this reason, we strive to give our clients the best care possible. Our friendly and knowledgeable staff are here to provide excellent care for our clients. If you are a passionate and caring team player, please apply today!

Requirements

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to manage stressful situations.
• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Possession of organizational skills.
• Critical thinking skills.

Nice To Haves

• Experience with veterinary software.

Responsibilities

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian's instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service and communicate in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment.
• Possess knowledge of veterinary medical terminology and procedures.
• Work a flexible schedule including some weekend and holiday shifts.
• Work independently on assigned tasks as well as accept direction on given assignments.
• Possess organizational skills.
• Utilize critical thinking to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people.

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services