Veterinary Receptionist - Touhy Animal Hospital

Western Veterinary Partners • Park Ridge, IL

438d • $35,360 - $49,920

About The Position

Touhy Animal Hospital is seeking a Client Service Representative (Veterinary Receptionist) to join our Reception team. This role is crucial as it serves as the first and last point of contact for clients and their pets, ensuring a welcoming atmosphere and fostering trust in the veterinary team. The position involves managing appointments, providing empathetic customer service, processing transactions, and answering inquiries about our services. Ideal candidates will have a background in customer service, be detail-oriented, and possess strong communication skills, including proficiency in Polish.

Requirements

• 1-3 years of client service experience.
• Previous veterinary experience is required.
• Proficiency in clear and concise communication with clients and team members.
• Face-to-face sales experience.
• Strong organizational skills for managing phone lines and correspondences.

Nice To Haves

• Ability to speak Polish fluently.
• Experience in a fast-paced customer service environment.

Responsibilities

• Greet visitors warmly and compassionately as the first point of contact.
• Schedule and manage the flow of appointments efficiently.
• Provide empathetic customer service while multitasking between phone and in-person clients.
• Process financial transactions accurately.
• Answer inquiries and provide essential information about services offered.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• Life insurance
• 401k options
• Annual scrub allowance
• Personal pet discounts up to 50% off

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed