Veterinary Receptionist - Evening

BluePearl Pet Hospital

86d

About The Position

BluePearl Pet Hospital in Golden Valley, MN is hiring for Veterinary Receptionists! Are you an excellent customer service professional? Do you offer guidance, comfort, and support? Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals? If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you. At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

Requirements

• Excellent customer service skills.
• Ability to function calmly and compassionately in emotional situations.
• Strong communication skills, both verbal and written.
• Ability to assess client and pet needs quickly.

Nice To Haves

• Experience in a veterinary or medical setting.
• Familiarity with appointment scheduling and client management systems.

Responsibilities

• Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• Always offer a friendly smile, strong eye contact and an approachable demeanor.
• Act as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
• Determine whether an emergency arrival is a 'stat' versus 'standard' emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Benefits

• Trupanion pet insurance and discounts for associates for pet treatments, procedures, and food.
• Annual continuing education allowance.
• Free continuing education sessions.
• Access to BluePearl University for training.
• Access to over 2,000 medical journals.
• Support from a regional licensed social worker.

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees