Veterinary Receptionist (CSR)

The Grand Lake Veterinary Hospital • Oakland, CA

85d • $19 - $21

About The Position

The receptionist is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The receptionist answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The exceptional receptionist has the ability to diffuse negative client situations and foster client bonding.

Requirements

• High school diploma or equivalent.
• Customer service background desirable but not required.
• Typing skills required.
• Some computer knowledge required; comfortable with Word and email.
• Significant experience with basic office functions in a busy office environment.
• Previous receptionist and veterinary practice experience are desirable but not required.

Nice To Haves

• Ability to quickly learn veterinary terms.
• Experience in a veterinary practice.
• Flexibility in attitude and work habits.

Responsibilities

• Answer telephones and greet clients.
• Prepare patient files and update client financial records.
• Receive and relay client correspondence.
• Educate clients on basic animal care and over-the-counter products.
• Admit and discharge patients, handling medical record entries accurately.
• Prepare health certificates, immunization certificates, and laboratory requests.
• Handle client invoices and payment transactions.
• Maintain an effective veterinarian appointment schedule.
• Enter and update client and patient information into practice computer software.
• Maintain a professional and welcoming appearance of the front office.
• Accurately maintain medical records in an electronic format.

Benefits

• Salary Range: $19 - $21 per hour depending upon experience.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED