Veterinary Receptionist/CSR

Alafia River Animal Hospital • Lithia, FL

414d

About The Position

The Veterinary Receptionist/Customer Service Representative (CSR) at Alafia River Animal Hospital plays a crucial role in providing a welcoming first impression to clients and their pets. This fast-paced position requires excellent customer service skills, the ability to multitask, and a calm demeanor in a busy environment. The receptionist will handle various administrative tasks while supporting the veterinary team in delivering exceptional patient care.

Requirements

• High school diploma or GED
• At least one year of experience working as a receptionist in a veterinary clinic environment
• Must pass a pre-employment drug test, as well as all future random drug tests
• Valid driver's license and reliable transportation
• Reliable cell phone
• Able to lift and carry 40 pounds safely
• Positive attitude and professional demeanor
• Must have a team attitude and be willing to help other staff in working towards a goal of excellent patient care
• Able to work independently in a fast-paced environment and handle fluctuating priorities and multiple projects

Responsibilities

• Greeting clients in a friendly manner
• Admitting and discharging patients
• Checking patient medical records for past histories and entering them into the computer
• Answering a 2-line phone system
• Monitoring PetDesk for text messages and refill requests
• Monitoring and responding to emails
• Scheduling appointments for veterinarians and/or boarding
• Collecting payment for services rendered
• Managing medical records and filing
• Proficiently using computers, with experience in AviMark and PetDesk being a bonus

Benefits

• Health insurance (FT only)
• Dental insurance (FT only)
• Vision insurance (FT only)
• Short-term disability
• Life insurance (FT only)
• 401k with match (FT only)
• Employee assistance program
• Paid time off
• Continuing education
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 1-10 employees