Veterinary Product and Compliance Specialist

Yoh Services • Saint Joseph, MO

417d • $41,600 - $52,000 • Remote

About The Position

The Veterinary Product and Compliance Specialist role at Boehringer Ingelheim involves addressing product inquiries, complaints, and adverse events while ensuring compliance with US regulations. This hybrid position requires strong customer service skills and a solid understanding of veterinary practices, as well as the ability to document communications and provide technical support to both internal and external stakeholders.

Requirements

• Strong customer service background with a commitment to excellence.
• Understanding of regulatory compliance in a customer service environment.
• Knowledge of basic veterinary practice issues and procedures.
• Attention to detail and strong technical problem-solving skills.
• Excellent computer skills, particularly in Microsoft Office Suite.
• Strong oral and written communication skills, with the ability to work effectively in a team.
• Excellent organization and time management skills.
• Ability to manage conflict and balance business needs with user friendliness.
• Ability to work independently and under pressure, demonstrating initiative and flexibility.
• Experience in the Animal Health industry or regulatory experience is a plus.
• Associate Degree or higher in Life Sciences or Veterinary Technician and a minimum of 3 years experience in a veterinary clinic.

Nice To Haves

• Experience in the Animal Health or related industry.
• Regulatory experience.

Responsibilities

• Receive all product inquiries, complaints, and suspected adverse events related to BIVI products.
• Provide information and support regarding proper product use, adverse events, and product defects.
• Maintain technical and clinical expertise related to BIVI products through continuous learning.
• Document all communications in the BIVI Validated Database (PVWorks) according to compliance requirements.
• Ensure timely communication and adherence to BIVI SOPs, escalating issues as necessary.
• Support sales representatives by providing technical support and attending veterinary conferences.
• Research topics and prepare reports as requested by management.
• Participate in call analysis and report trends or issues regarding product usage.
• Perform additional duties as assigned, adhering to all regulations and company policies.

Benefits

• Medical, Dental & Vision Benefits
• 401K Retirement Saving Plan
• Life & Disability Insurance
• Direct Deposit & weekly ePayroll
• Employee Discount Programs
• Referral Bonus Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Associate degree