Veterinary Practice Manager

Alliance Animal Health • Nashville, TN

85d

About The Position

We’re looking for a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs. To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Requirements

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital.
• Compassionate, calm, team player, multi-tasker, and strong communicator.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Responsibilities

• Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re-assignments, and hours of work.
• Direct on-the-job training to develop employee skills and advise employees of performance requirements.
• Recruit, hire, and onboard appropriate staff members that fit within the culture and needs of the hospital.
• Market the hospital to prospective customers and the veterinary community by attending relevant local and regional events.
• Resolve informal employee complaints and maintain effective employee-management communication.
• Work well with all team members and ensure actions support the hospital, doctors, and practice philosophy.
• Knowledge of hospital procedures for assembling patient records and recording veterinary practitioners’ orders.
• Ensure that pet owners' complaints are promptly addressed and resolved.
• Prepare employee work schedules and manage the office staff.
• Establish inventory control system to assure adequate stocks of supplies are available.
• Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support.
• Promptly notify the appropriate veterinary staff of emergency cases.
• Interview suitable office staff candidates and provide training as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees