Veterinary Practice Manager

Alliance Animal Health•Lexington, KY

About The Position

We are looking to hire a practice manager pre-opening to assist in a multitude of tasks in preparation for the grand opening in May of 2026. This is a great opportunity to incorporate your vision into a beautiful new facility! To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Requirements

Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
Strong leadership, communication, and motivations skills. Has the ability to direct, guide and assist a group of individuals.
Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Compassionate and calm team-player.
Strong communication skills and the ability to multi-task.
Highly organized and possess computer skills.
Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
Self-starter with the desire to continue to advance your knowledge and skillset.
Open availability with flexibility to change hours based on hospital’s needs.

Responsibilities

Practice design
Equipment ordering and tracking
Pre-opening marketing
Vendor account setup
PMS set up
Supply purchasing
Support Staff interviewing, hiring and training in preparation for the grand opening
Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
Preparing employee work schedules and managing the office staff.
Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
Answering telephone calls in a polite and professional manner.
Ensuring that pet owners' complaints are promptly addressed and resolved.
Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
Ensure payroll is completed and submitted accurately and in a timely manner.
Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.
Promptly notifying the appropriate veterinary staff of emergency cases.
Perform other duties as assigned

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)