Veterinary Practice Assistant Director

ASPCA • Carson, CA

17d • $102,000 - $107,000 • Onsite

About The Position

Play a pivotal role in our brand-new Community Veterinary Clinic by serving as the Veterinary Practice Assistant Director, ensuring excellent patient care, team leadership and client experience. Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We have. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you’ll do: Under the general direction of the Clinic Director, the Assistant Director, will oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). This role enjoys a broad range of responsibilities: lead an engaged, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC’s impact in the community. You will help ensure the clinic meets its impact goals while providing financial and administrative oversight. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional operations and people leadership experience, this may be the perfect opportunity for you! When and Where You’ll Work This is typically a Monday – Friday position with flexibility needed to work beyond the scheduled work day to respond to issues that arise outside normal business hours This is an on-site position primarily based at the Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area is required based on operational need. Occasional travel outside Los Angeles metro area (5% or less) may be required. This position reports to the Director, Community Veterinary Clinic and has four to six direct reports. What you’ll get: Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $102,000 - $107,000 Benefits Work/life balance: paid vacation time to relax paid sick time to heal ten paid holidays to observe plus - paid personal time to celebrate what and when you like Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually) Room to grow: the ASPCA has robust professional development programs to support your growth as a leader Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Requirements

• Highly motivated self-starter capable of providing leadership and support to complex, high-volume clinic
• Strong written and verbal communication skills; ability to communicate effectively with clients and colleagues
• Ability to build and maintain positive and productive relationships with internal and external stakeholders
• Excellent time management skills with the ability to respond to shifting priorities
• Ability to coach others by providing clear feedback and expectations
• Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations
• Fear Free® Shelter certification is required within 60 days of hire
• Ability to exemplify ASPCA’s core values and behavioral competencies
• High school diploma, GED, or equivalent professional experience required
• Minimum of 3 years of professional work experience within one or a combination of the following fields is required: veterinary industry, animal welfare, healthcare and/or operations or business management, or other similar experience in a related field
• Minimum of 1 year managing a veterinary clinic, veterinary animal hospital, or managing a similar environment strongly preferred
• Minimum of 2 years managing direct reports required
• English (required)

Nice To Haves

• Experience managing managers a plus
• Operational management experience, including scheduling, and managing operating expenses, preferred
• Spanish language skills strongly preferred; other languages a plus

Responsibilities

• Communicate effectively with the Clinic Director and the Regional Management Team to execute the department’s strategy and achieve the clinic’s impact goals
• Directly supervise Patient Liaison team members and fill in as needed to support front desk
• Help ensure efficient workflows and high-quality service from the front door, through high volume surgery and appointments to optimize the clinic’s impact
• Be a consistent and visible presence “on the floor” to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster commitment to ASPCA’s mission
• Make day-to-day operational decisions in alignment with CM department priorities: Team, Animals, Clients, Operational efficiency
• Support a culture of kindness, respect, belonging, high performance and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun
• Foster open, 2-way communication with CVC team members to ensure they have timely, relevant information to succeed, understand the why behind decisions, feel heard and empowered to give input
• In lockstep with the Director, lead change management in the clinic – champion technological and process changes – to help the clinic operate more efficiently
• Support staff development by engaging in career conversations, connecting them with professional development opportunities
• Assist in recruiting, hiring, onboarding and training new team members
• Effectively manage clinic in the Director’s absence
• Deliver and model superior client experience and patient care for every client, every animal, every day
• Provide support in escalated client situations, including intervening directly to de-escalate, listen, apologize and problem-solve
• Oversee financial & administrative functions at the CVC, including cash management & daily reconciliation, expense reporting, supply procurement, payroll processing, medical records accuracy
• Create and publish staff schedules to ensure smooth operations, within budget, and optimal service delivery
• Ensure all staff adhere to all time and attendance guidelines & state and local labor laws regarding overtime, rest and meal breaks
• Maintain a safe and healthy workplace for all staff, clients and animals: comply with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention
• In Director’s absence, monitor inclement weather and emergency events that may impact CVC operations; partner with regional leadership to prepare and execute plans to prioritize safety for people and patients in our care
• Prioritize gentle animal handling for patients by ensuring Fear Free® techniques are practiced consistently with patients in care to minimize fear, anxiety and stress and Fear Free® certifications are obtained by all staff
• Work effectively with inter-agency partners – generally animal welfare groups or municipal animal services agencies – to achieve ASPCA priorities in the region
• Represent the ASPCA and CM’s work to external partners as needed, including facility tours, media appearances or donor events
• Coordinate and support community outreach as needed

Benefits

• Work/life balance: paid vacation time to relax paid sick time to heal ten paid holidays to observe plus - paid personal time to celebrate what and when you like
• Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)
• Room to grow: the ASPCA has robust professional development programs to support your growth as a leader
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED