Veterinary Patient Care Coordinator

BluePearl Pet Hospital

101d • $19 - $35

About The Position

BluePearl North Hills, PA is hiring for an Emergency Patient Care Coordinator! As a Patient Care Coordinator, you will be the client’s and patient’s advocate! This position plays a vital role in patient care, safety, and client satisfaction. There is a great need to support not only our patients but our clients as well. Often in stressful situations, both the owner and the patient need a supportive hand to ensure communication transfers accurately between the client and the clinical staff. This is a liaison position, filling the gap between the front, the clinical team, and the client. You’ll help by facilitating client/patient flow between the waiting room, exam rooms, CSR staff and clinical staff. You’ll assist with following up 'check-in' calls, ensuring no questions are left unanswered and our patients receive the best care possible!

Requirements

• Strong communication skills
• Ability to work in a fast-paced environment
• Experience in a veterinary or healthcare setting is preferred

Nice To Haves

• Previous experience as a patient care coordinator or similar role
• Familiarity with veterinary terminology

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between the ER Department and our other specialties departments
• Manage Cornerstone hospital census
• Facilitate & perform discharge appointments
• Manage visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Call previous day's ER clients for follow-up feedback

Benefits

• Trupanion pet insurance and discounts for pet treatments, procedures, and food
• Annual continuing education allowance
• Free continuing education sessions
• Access to over 2,000 medical journals
• Mental health care sessions through Lyra
• Paid Time Off and Floating Holiday Plans
• Health, dental, vision, and life insurance options
• 401(k) Retirement Plan
• Annual Scrub Allowance of $200/year
• Referral Bonus Program
• State licensure reimbursements
• VTNE reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees