Veterinary Patient Care Coordinator, DVDOS

Ethos Veterinary Health•Grapevine, TX

10d•$18 - $23•Onsite

About The Position

Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our team at Dallas Veterinary Dentistry & Oral Surgery (DVDOS) as a Patient Care Coordinator At Dallas Veterinary Dentistry & Oral Surgery in Grapevine, we are dedicated to transforming pets' lives through advanced, compassionate dental care. As a specialty practice, we focus exclusively on diagnosing and treating complex oral health issues that go beyond the scope of general veterinary medicine. Our board-certified veterinary dentists are leaders in the field, bringing years of specialized training in dentistry, anesthesia, pain management, and patient monitoring. We proudly serve the Dallas–Fort Worth area and beyond, delivering state-of-the-art dental care that prioritizes both quality and safety to improve the comfort and wellbeing of every patient we see.

Requirements

At least 2 years of veterinary reception experience, preferably more.
Strong interpersonal and client communication skills with a passion for assisting others.
Exceptional multitasking abilities, organizational skills, and attention to detail.
Dependable, proactive, and team-oriented with a positive attitude.
Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

Communication: Act as the bridge between doctors and clients, providing updates on patient, answering questions, and addressing concerns with empathy and professionalism.
Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories.
Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.
Obtain and review current medical records.
Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
Maintain exam rooms and facilitate seamless client appointments.
Ensure proper documentation of all communications and procedures in patient records.