Veterinary Office Manager

Veterinary Practice Partners • New York, NY

11d • $33 - $37

About The Position

Northside is seeking a full-time Office Manager What to Expect As you join our mission of "Healing Those That Heal Us," you’ll play a vital role in creating a welcoming and organized environment for our clients and team. With strong administrative skills and a commitment to exceptional client service, you’ll oversee front desk operations, manage scheduling and communications, and ensure smooth day-to-day workflows. Your attention to detail and ability to prioritize will help maintain efficiency, support our staff, and deliver a positive experience for every client who walks through our doors. Who are we looking for? Core qualities: Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving Independent leader looking for an opportunity to take ownership of work and lead by example Team approach – puts the team/community first and thrives in a collaborative environment Drives results – identifies opportunity areas, develops an action plan, and executes Effective time management, organization, multi-taskin,g and attention to detail Strong communication and conflict resolution skills with staff and clients Passionate about great customer service Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.) Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Requirements

• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for an opportunity to take ownership of work and lead by example
• Team approach – puts the team/community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops an action plan, and executes
• Effective time management, organization, multi-taskin,g and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software (e.g., Teams, Microsoft Office, Slack, etc.)
• Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.

Responsibilities

• Oversee day-to-day operations in collaboration with Partner Doctors, Medical Director, and Operations Director, with a primary focus on operational excellence
• Ensure that all clients are greeted warmly, and their needs are addressed promptly, whether over the phone or in person.
• Oversee appointment scheduling to ensure efficient use of clinic resources, minimizing wait times while maximizing veterinarian and technician productivity.
• Oversee client check-ins/check-out processes, ensuring accurate collection of information, payments, and scheduling of follow-up appointments.
• Ensure proper maintenance and cleanliness of the hospital’s facilities and equipment.
• Maintain the reception area’s cleanliness and organization to create a welcoming environment.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Manage and supervise the receptionist team, including scheduling and daily oversight.
• Ensure receptionists are trained in customer service protocols, phone etiquette, appointment scheduling, and use of the clinic’s management software.
• Manage the clinic’s phone system, ensuring calls are answered and messages are relayed accurately and promptly to the appropriate staff members.
• Maintain and update training materials and standard operating procedures for reception staff to ensure consistent service delivery.
• Train new staff on customer service protocols, clinic policies, and the use of veterinary software.
• Act as the first point of contact for any issues or concerns raised by reception staff or clients, resolving conflicts, and providing guidance.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Support Leadership with scheduling of staff, including technician and support personnel, to ensure adequate coverage and efficient workflow.
• Handle the processing of payments, billing inquiries, and insurance claims, ensuring accurate financial records.
• Monitor and ensure accurate entry of client and patient information into the practice management system, maintaining up-to-date records.
• Ensure the reception area is stocked with necessary supplies, including forms, informational brochures, and office materials.
• Responsible for accurate and timely completion of international health certificates for the practice and training and oversight of certificate completion by other practice team members.

Benefits

• All the benefits you deserve—medical, dental, vision, and retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• Guardian voluntary benefits, including optional supplemental coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees