Veterinary Hospital Receptionist

PetCo • Oceanside, CA

118d • $15 - $20

About The Position

The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. All hospital partners are responsible for performing duties in a way that creates an environment in which: The patient's needs always come first. Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience. Contentious issues are dealt with and resolved as they occur, or as soon as is possible. Exceptional teamwork and commitment to shared goals benefits the entire organization.

Requirements

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

• Previous experience using a Practice Management System.

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodations as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials.
• Confirm all appointments by client's preferred communication method the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged.

Benefits

• Health and financial benefits
• 401K
• Incentives
• PTO

What This Job Offers

• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED