Veterinary Hospital Receptionist

Petco Animal Supplies Inc•Pasadena, CA

36d•$15 - $23•Onsite

About The Position

Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. We love all pets like our own We're the future of the pet industry We're here to improve lives We drive outstanding results together We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. Position Purpose: The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. All hospital partners are responsible for performing duties in a way that creates an environment in which: The patient's needs always come first. Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience. Contentious issues are dealt with and resolved as they occur, or as soon as is possible. exceptional teamwork and commitment to shared goals benefits the entire organization.

Requirements

High school diploma is a requirement.
Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
Must have excellent written and verbal communication skills.
Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
Must have exceptional telephone and computer skills.
Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

Previous experience using a Practice Management System

Responsibilities

Assume primary responsibility for answering the practice phone and routing calls appropriately.
Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
Participate in the training of new staff members and general dissemination of knowledge as required.
Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
Perform additional duties as assigned

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