Veterinary Guest Services Representative - Overnights

Fetch Veterinary•Fort Myers, FL

5d•Onsite

About The Position

Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative. Join a team dedicated to delivering the highest level of veterinary care. At Fetch Specialty & Emergency Veterinary Centers in Ft. Myers, Florida, our board-certified specialists and ER doctors work together in a state-of-the-art, 24/7 facility to provide comprehensive treatment options and compassionate support for pets and their families. If you have a passion for helping others and providing outstanding guest service, we’d love to meet you. Apply today and take the next step in your career with Fetch!

Requirements

Previous experience in guest services preferred.
Excellent interpersonal and communication skills.
Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
A passion for animals and their well-being.

Nice To Haves

experience with ezyVet management software is a plus

Responsibilities

Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
Answer incoming calls, respond to inquiries, and schedule appointments.
Provide accurate and timely information about the hospital’s services and procedures.
Maintain accurate guest and patient records in our veterinary management software.
Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
Assist with maintaining a clean and organized reception and waiting area.
Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.