Veterinary Financial Service Representative
About The Position
Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Veterinary Emergency & Referral Group (VERG - Brooklyn) in Brooklyn, NY is seeking a detail-oriented and customer-focused Veterinary Financial Service Representative to join our team and help manage the client financial aspects of our growing practice. Who We Are VERG - Brooklyn is a leader in 24/7 advanced emergency and specialty veterinary care, dedicated to delivering state-of-the-art medicine across multiple in a diverse, team-oriented environment. Here, compassionate professionals collaborate with board-certified specialists and peers, committed to treating pets with remarkable expertise and respect. What You Can Expect To Do As a Veterinary Financial Representative, you’ll be responsible for overseeing all financial operations related to client accounts. This role requires strong communication skills to ensure clarity in financial matters and exceptional client service, contributing to a smooth and efficient billing process. In this role, you’ll play a vital part in ensuring smooth and accurate financial operations for our clients. Your attention to detail and commitment to accuracy will help clients feel informed and supported every step of the way.
Requirements
- Proven experience in financial coordination, medical billing, or veterinary billing (preferred)
- Excellent organizational skills and attention to detail
- Strong interpersonal and communication skills with a client-first approach
- Proficiency in financial management systems, practice management software, and general office technology
- A passion for animals and the veterinary field
- Ability to work four 10-hour shifts per week; some weekends may be required
Nice To Haves
- Experience with Excel, Instinct, and Xero is a plus
Responsibilities
- Reviewing invoices for services provided
- Processing payments and refunds
- Maintaining precise financial records that meet company and legal standards
- Coordinating with pet insurance companies for claims submissions and reimbursement tracking
- Preparing financial reports
- Helping clients understand payment options, including third-party financing such as CareCredit
- Partnering with the veterinary team to ensure seamless communication around client accounts
- Providing exceptional customer service by addressing billing questions and concerns with professionalism and compassion
Benefits
- We offer a competitive wage, generous paid time off, medical, dental, and vision benefits, employer-funded HSA, paid family leave, 401 (k) with company match, continuing education allowance, pet care benefits, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
