Veterinary ER Service Head

BluePearl Pet Hospital

257d • $111,440 - $152,490

About The Position

BluePearl Pet Hospital in Kirkland, WA is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The annual salary range for this position is $111,440 to $152,490. Additionally, you may be eligible to earn certain production as determined in accordance with company policy. BluePearl also offers additional ancillary benefits, including, but not limited to, shift differentials and weekend differentials. These ancillary benefits may fluctuate by region and/or hospital. Please discuss specific ancillary benefits with your interviewer.

Requirements

• DVM from accredited university.
• Successfully completed an internship.
• At least three years of ER experience.
• Previous leadership experience preferred.

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and provide guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
• Assist with performance reviews.
• Assist management team with client and pDVM concerns when necessary.
• Work with management team to oversee capital purchases for ICU/ER department.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans.
• 401(k) and life insurance options.
• Company-paid Short-Term and Long-Term Disability.
• Flexible work schedules.
• Access to mental health care sessions and well-being resources.
• Annual company store allowance.
• Trupanion pet insurance and discounts for pet treatments, procedures, and food.
• Free subscription to VetGirl, the number one veterinary CE resource for busy veterinary professionals.
• Free RECOVER Rescuer certification/re-certification and discounted Fear Free Certification.
• Access to the Mars Center for Veterinary Excellence platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees