Veterinary Doctor Coordinator, ECC, NVS

Ethos Veterinary Health•Melrose, TN

10d•$18 - $23

About The Position

Nashville Veterinary Specialists in Nashville, TN is looking to add a Doctor Coordinator to our Emergency Team! As our Doctor Coordinator, you'll play a crucial role in supporting our ER/ECC team, patients, and clients. Your responsibilities will include being the main point of contact for attending doctors, ensuring seamless communication between the medical team and clients, and facilitating patient visits and discharges. From providing morning updates to assisting with medical records and client communication, your contributions will directly impact the quality of care we provide. At NVS, we're not just colleagues; we're a supportive community that celebrates victories together, both big and small. Here, you'll thrive in a nurturing learning environment where honing your skills and seeking guidance from teammates is not just encouraged, but embraced. What sets us apart is our commitment to fostering a culture of excellence and compassion. We prioritize patient care and client experience above all else, and we're looking for someone who shares our dedication. Apply today and come experience our supportive environment that will encourage you to be the best technician you can be!

Requirements

1+ year of prior veterinary experience
Attention to detail, with strong organizational and communication skills with both clients and team members.
Ability to work effectively in a fast-paced and team-oriented environment.
Flexibility to work beyond scheduled hours if necessary.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Responsibilities

Patient updates and record-keeping: Provide morning updates on hospitalized ER/ECC patients, input overnight updates, diagnostic results, and assist with treatment sheets, discharges, and case management in EzyVet and SmartFlow.
Client communication and paperwork: Review estimates, euthanasia paperwork, and facilitate client checkouts, including collecting deposits and answering questions or concerns.
Diagnostic and technical support: Assist with obtaining radiographs, running in-house lab work, sending lab work to external labs, and maintaining diagnostic records in EzyVet for current patients.
Coordination and referrals: Facilitate transfer calls from referring veterinarians, specialty consult requests, and schedule follow-up appointments, while managing communication with laboratories and pharmacies.
Patient discharge and follow-up: Coordinate discharges by ensuring patients are clean, medications are filled, and medical equipment is removed, and perform 48-hour follow-up calls for post-discharge check-ins.