Veterinary Director of Field Operations - Central Division

BluePearl Pet Hospital • Seattle, WA

93d

About The Position

BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin. The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence.

Requirements

• Proven leadership experience in a veterinary or healthcare setting.
• Strong business acumen and understanding of operational metrics.
• Experience managing large teams and multiple locations.
• Ability to travel 50-75% of the time.
• Excellent communication and interpersonal skills.

Nice To Haves

• Experience in veterinary medicine or animal care.
• Familiarity with veterinary hospital operations and management.
• Previous experience in a role focused on employee engagement and retention.

Responsibilities

• Champion and represent the BluePearl mission and vision in all interactions.
• Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans.
• Monitor hospital KPIs and manage the execution of plans to achieve KPI performance objectives.
• Manage revenue targets of $100+ million.
• Assess the engagement level of associates and take a proactive approach to influence and drive a positive hospital climate.
• Accountable for associate engagement and retention.
• Foster a collaborative and trusting relationship between the Support Team and hospitals.
• Lead, direct, mentor and develop direct reports and high-potential indirect reports.
• Ensure a culture of self-development is present amongst leaders.
• Responsible for hiring, training, performance coaching, and succession planning for hospital management positions.
• Ensure standards for service quality, equipment, and Clinician productivity/performance are met.
• Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols.
• Maintain current knowledge of information technology as relates to hospital operations.
• Partner with assigned Vet Relations Manager(s) to collaborate on pDVM referral strategies.
• Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters.

Benefits

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.
• Access to a regional licensed social worker for lifestyle guidance.
• Opportunities for professional development and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees