Veterinary Customer Services Representative – 2nd Shift
About The Position
The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (32 hours/week) on varying shifts including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidates will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues. Duties include, but are not limited to, the following: responding to routine, complex and medical emergency situations in professional manner; answering and directing internal and external calls appropriately; creating accurate day-to-day admitting information through hospital computer system; resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles; maintaining safe and accurate money handling practices and abiding by all university privacy standards; and other duties as assigned. Per CCS Rules. The targeted hiring range for this position is $17.00- $21.77 per hour.
Requirements
- High School graduate or equivalent
- 1 year of relevant experience required
Nice To Haves
- 2-4 years of relevant experience preferred
- 2 years of experience in a customer service, healthcare or veterinary care environment preferred
- Background in customer services, insurance verification and/or veterinary practice customer services
- Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff
- Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers
Responsibilities
- responding to routine, complex and medical emergency situations in professional manner
- answering and directing internal and external calls appropriately
- creating accurate day-to-day admitting information through hospital computer system
- resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
- maintaining safe and accurate money handling practices and abiding by all university privacy standards
- other duties as assigned
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
