Veterinary Customer Service

Southern Veterinary Partners • Supply, NC

408d • $31,200 - $33,280

About The Position

The Veterinary Customer Service position at Brunswick Animal Hospital involves providing exceptional customer service to clients while managing various administrative tasks in a veterinary setting. The role is crucial for ensuring smooth communication between clients and the veterinary team, maintaining accurate records, and advocating for pet health through education and support.

Requirements

• Excellent customer service skills and exceptional communication abilities.
• Knowledge of veterinary medical terminology and procedures.
• Experience with veterinary software is preferred.
• Strong verbal and written communication skills.
• Good judgment and ability to manage stressful situations.
• Ability to work independently and as part of a team.
• Possession of organizational skills and critical thinking.

Nice To Haves

• Experience with veterinary software is preferred.

Responsibilities

• Receive and place calls to clients for scheduling appointments.
• Prioritize multiple tasks in a calm and organized manner.
• Maintain proper documentation through client and pet records, including referral documentation and previous medical history.
• Assist clients by providing necessary instructions, information, and invoices, and dispense prescription items as per veterinarian's instructions.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following cash and credit card handling procedures, and adhering to proper opening and closing procedures.
• Provide excellent customer service and communicate professionally with clients.
• Advocate for pets through client education on preventative care, health needs, treatment recommendations, and hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets, and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment effectively.
• Possess knowledge of veterinary medical terminology and procedures.
• Work a flexible schedule including some weekends and holidays.
• Work independently on assigned tasks and accept direction on given assignments.
• Exhibit strong organizational skills and critical thinking abilities.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees