Veterinary Customer Service Specialist
About The Position
The College of Veterinary Medicine, Veterinary Medical Center seeks applicants for Veterinary Customer Service Specialists with the Small Animal Reception team. This opening is a full-time position (40 hours/week) on first shift including evenings and weekends. Evening and weekend hours will be eligible for shift differential. Holidays are required and are based on a team rotation. A background check is required prior to the start date. The successful candidate will have the opportunity to provide excellent front-line client services to support clients, customers, clinicians, and care-giving colleagues.
Requirements
- High School graduate or equivalent
- 1 year of relevant experience required
Nice To Haves
- 2-4 years of relevant experience preferred
Responsibilities
- Responding to routine, complex and medical emergency situations in professional manner
- Answering and directing internal and external calls appropriately
- Creating accurate day-to-day admitting information through hospital computer system
- Resolving routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles
- Maintaining safe and accurate money handling practices and abiding by all university privacy standards
- Other duties as assigned
Benefits
- Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
- Paid time off, including sick and vacation time and 11 holidays.
- State retirement plan or an alternative retirement plan, both with generous employer contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
