Veterinary Customer Service Representative

Ethos Veterinary Health • Natick, MA

84d • $18 - $20

About The Position

Boston West Veterinary Emergency & Specialty in Natick, MA, is currently seeking a full-time AND part-time Client Care Specialist to join our dedicated team. As a Client Care Specialist, you will play a crucial role in supporting our emergency department while welcoming and assisting our guests.

Requirements

• Outstanding communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask effectively.
• Experience in customer service and building positive relationships.
• Fluent English skills (speaking & reading) are required.

Nice To Haves

• Experience in a veterinary or healthcare setting.
• Ability to adapt to situations where protocols may not apply.

Responsibilities

• Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

Benefits

• CE Allowance
• Uniform Allowance
• Paid Time Off
• 16 Week VTNE Study Group Program
• Medical/Dental/Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program
• Relocation Assistance
• Employee Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services