Veterinary Customer Service Representative - West Hollywood
About The Position
Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team! Hosts? What’s a host? At Modern Animal, hosts are often the first point of contact and work closely with both our veterinary team and clients to deliver a phenomenal experience to both parties. What the job entails: Facilitating member appointments Working closely with technology Acting as a liaison between our in clinic team, and our clients Ensuring clinic cleanliness Staying active, to include moving and lifting packages of varying weight Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners Identifying local marketing opportunities to drive regional membership growth Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Requirements
- Exceptional verbal and written communication skills
- Passion for customer service
- Strong work ethic with an emphasis on organization
- Adaptability and open-mindedness
- Team player mentality and a friendly disposition
- Ability to anticipate the needs of veterinarians and paraprofessionals
- Willingness to grow and adapt
- Inclination to embrace change and work together to build an optimal solution for all
Responsibilities
- Facilitating member appointments
- Working closely with technology
- Acting as a liaison between our in clinic team, and our clients
- Ensuring clinic cleanliness
- Staying active, to include moving and lifting packages of varying weight
- Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
- Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
- Identifying local marketing opportunities to drive regional membership growth
- Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment
Benefits
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Continuing education allowance
- Uniform allowance
- Access to behavioral and mental health services through Spring Health
- A collaborative team who has your back and will welcome you as part of our pack
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
