Veterinary Customer Service Representative

Ethos Veterinary Health • Lawrence, MA

105d • $18 - $22

About The Position

Bulger Veterinary Hospital in Lawrence, MA, is currently seeking a full-time Client Care Specialist to join our dedicated team. As a Client Care Specialist, you will play a vital role in welcoming and assisting our guests according to company standards. In a fast-paced multi-doctor/department practice, you'll handle various tasks, including preparing and reviewing electronic medical records, directing appointments, processing payments, answering phones, and providing empathy during end-of-life decisions.

Requirements

• Previous experience in delivering exemplary client service.
• Passion for providing a positive, friendly, and welcoming environment.
• Excellent communication and organizational skills.
• Superior interpersonal skills for positive working relationships.
• Flexibility in schedule, including weekends and occasional holidays.
• Fluent English skills (speaking & reading) are required for the role.

Nice To Haves

• Previous experience in veterinary reception, medical secretary, or customer service preferred.

Responsibilities

• Prepare and review electronic medical records.
• Assist with general information and appointment scheduling.
• Process payments and assist in financial processes.
• Answer phones and provide excellent customer service.
• Fill medications with care and empathy.
• Show understanding and empathy during end-of-life decisions.

Benefits

• Uniform Allowance
• Paid Time Off
• Medical, Dental, Vision
• 401(k) with employer matching
• Employee Pet Discount
• Short & Long-Term Disability
• Health Savings & Flexible Spending Accounts
• Life Insurance
• Professional Development Assistance
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees