Veterinary Clinical Nurse Manager, CASE

Ethos Veterinary Health

23d•$75,000 - $90,000

About The Position

Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 35,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships. We are seeking a Clinical Nurse Manager who will oversee key operations, manage staff schedules, coach and develop team members, delegate responsibilities, and actively contribute to patient care to ensure compassionate, high-quality treatment and accurate medical records. This role will cover the following departments: Diagnostic Imaging, Surgery, Anesthesiology, Neurology, Internal Medicine, Ophthalmology, and Alternative Therapies. The Clinical Nurse Manager plays a vital leadership role at CASE, serving as a positive role model for staff while overseeing all aspects of daily clinical operations. Working closely with the Medical Director and Hospital Director, this position ensures that departmental standards are consistently met and organizational goals are achieved. Success in this role requires exceptional communication skills and the ability to build strong professional relationships with doctors, technical staff, client service representatives, the education department, and fellow leaders. The ideal candidate is dependable, energetic, and highly organized—capable of managing multiple priorities in a fast-paced, high-pressure environment while maintaining a strong focus on patient care and client service excellence.

Requirements

High School diploma is required, Associate's degree (A. A.) in animal technology or Bachelor’s preferred along with current technical certification (RVT, CVT, LVT, CVA).
Relevant experience or equivalent combination of education and experience will be considered.
At least 5 years of experience working in veterinary clinical role.
At least 2 years of full-time work experience in a leadership role (lead, supervisor, manager).
Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Responsibilities

Serve as a positive role model and mentor for employees.
Hold regular one-on-ones with supervisors and staff; track and document performance.
Oversee annual performance appraisals, raises, and disciplinary actions in partnership with leadership/HR.
Facilitate departmental, leadership, and managerial meetings.
Create and manage staff schedules, ensuring adequate coverage and workflow efficiency.
Approve timesheets, PTO, and process payroll.
Address attendance/punctuality concerns and arrange coverage for absences.
Support recruiting: post jobs, interview candidates, oversee working interviews, extend offers, and coordinate onboarding/offboarding.
Review and update protocols, training manuals, and job descriptions.
Collaborate with managers and education teams to deliver consistent training programs.
Address client concerns, de-escalating when possible or escalating as needed.
Gather real-time feedback from doctors on workflows and patient care.
Maintain accurate employee records, forms, and documentation.
Track departmental goals, common errors, and KPIs to drive process improvements.