Veterinary Clinic Relationship Specialist
About The Position
The Veterinary Outreach & Partnership Specialist serves as a key ambassador for Heartstrings Pet Hospice. This individual will cultivate relationships with veterinary practices, educate teams on our in-home hospice and euthanasia services, and help strengthen collaborative partnerships that ultimately support families navigating end-of-life decisions. This is a remote position with significant travel (up to 75%) to markets across the United States. You will represent a practice that leads with empathy, clinical excellence, and integrity and you will help veterinary professionals feel confident recommending Heartstrings to the families they serve. Why This Work Matters End-of-life care is not just another veterinary service it is a defining moment in a family’s story. At Heartstrings, we approach this work with reverence and responsibility. If you are motivated by meaningful impact, relationship-driven growth, and representing a practice that truly values its people, we invite you to apply. Join us in setting a new standard for compassionate end-of-life veterinary care.
Requirements
- Minimum 2 years of sales, outreach, or relationship management experience (veterinary industry strongly preferred)
- Exceptional verbal and written communication skills
- High emotional intelligence and ability to tailor messaging to diverse audiences
- Strong organizational and time management skills
- Ability to work independently with limited supervision
- Proficiency in: Microsoft 365 (Word, Excel, PowerPoint, SharePoint) Google Workspace CRM platforms
- Self-starter mindset with entrepreneurial drive
- Ability to travel extensively, including occasional evenings and weekends
- Maintain strict confidentiality of patient, client, and business information
- Comply with all applicable laws, regulations, and company policies
- Ability to travel frequently and manage dynamic scheduling
- Perform additional duties as needed to support organizational growth
Nice To Haves
- Strong existing connections within the veterinary community preferred
- Must reside within 45 minutes of a major airport (proximity to Philadelphia International Airport preferred)
Responsibilities
- Travel extensively to veterinary clinics, hospitals, and conferences across assigned markets (approximately 75% travel)
- Serve as an educational resource on: In-home euthanasia
- Pet hospice and palliative care
- Quality-of-life consultations
- Grief and aftercare support
- Visit a minimum of two Heartstrings markets per month to strengthen existing partnerships and develop new relationships
- Attend regional and national veterinary conferences, representing Heartstrings at exhibit booths and networking events
- Develop and execute outreach strategies through in-person visits, virtual meetings, email engagement, and social channels
- Gather field insights, trends, and feedback to help inform marketing and growth strategy
- Track outreach efforts and results using CRM tools and reporting systems
- Collaborate closely with our veterinarians and leadership team to support market expansion
Benefits
- Medical Insurance (with 100% employer-paid HSA option available)
- Dental & Vision Coverage
- 401(k) with 3% Company Match (Traditional & Roth options)
- Generous Paid Time Off
- Paid Bereavement Leave
- Paid Parental Leave
- Employer-funded Lifestyle Spending Account (LSA)
- Basic & Voluntary Life Insurance + AD&D
- Short & Long-Term Disability Coverage
- Ongoing Training & Professional Development
- Pet Insurance & Pet Discount Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
