About the position
VitalRads is hiring an experienced, Client Service Representative to join our INCREDIBLE team part-time! The position will work on-site in our Cypress office but may occasionally be asked to work off-site. VitalRads has grown into a world-class team of veterinary imaging experts, headquartered in Cypress, Texas (just outside of Houston). The VitalRads team is comprised of board-certified veterinary specialists and other skilled professionals with over 150 years of combined experience in veterinary diagnostic imaging, teleradiology, telemedicine, PACS, DICOM, IT, and veterinary hospital information systems. Our board-certified veterinary specialists review and interpret animal imaging cases from around the world, every day, from all modalities. VitalRads also has a mobile ultrasound group serving veterinarians in the Greater Houston area. Place your trust in us for all your imaging needs and make us a part of your team! And, we have plenty of fun along the way!
Responsibilities
- Responds to all types of client service calls and tickets and resolves client issues with speed, accuracy, and good humor.
- Utilizes project time to complete assigned projects using appropriate software (Excel, jotform, etc..) with an eye towards detail and delivering measurable results.
- Maintains composure when dealing with difficult client interactions and works always to respectfully resolve issues and satisfy client needs.
- Works respectfully with specialists to assist them with any questions they have on existing cases.
- Collaborates with peers and team members from other groups (billing, technical support, VGP) to grow in knowledge and better understand the big picture of our service to clients.
- May act as mentor for less experienced staff and assist with training and cross-training.
- Keeps up to date and informed on all company services and policies.
- Presents a professional image of VitalRADS at all times in appearance and behavior.
- Communicates with and works with other team members consistently to improve overall operations of VitalRads.
- May occasionally be asked to cover on-call after normal business hours.
- Performs other duties and responsibilities as requested or required.
Requirements
- Two years of veterinary office experience as a veterinary technician.
- Exceptional customer focus.
- Strong verbal, written and interpersonal communication skills.
- Works well under minimal supervision.
- Exceptional organizational skills.
- Advanced analytical skills.
- Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel, Sharepoint).
- Advanced technical skills and experience related to computer applications, cloud, and web-based systems.
- High school education or GED required.
Benefits
- Competitive pay.
- 401(k) with employer match.
- Mental health resources, including 24/7 access to Lyra Health.
- Paid parental leave.
- Purr-ental leave for when you adopt a pet.
- Employer-sponsored childcare and elder care.
- Personalized care for every family-forming journey.
- Discretionary funds and FREE CE courses.
- Pet perks and veterinary service discounts.
- Student loan management tools and assistance.
