Veterinary Client Services Representative
About The Position
Beacon Veterinary Specialists is seeking a full-time Client Services Representative to join our dedicated team. We are looking for candidates with a desire to create remarkable experiences for every client in a fast-paced environment. To be considered, candidates must have a positive attitude, exhibit excellent customer service skills, be self-motivated, and possess a strong desire to continuously learn, share and improve. Being comfortable with technology is a must. You are someone who has demonstrated the ability to be a self-starter and successful problem solver with good attention to detail, strong work ethic, and who is motivated to learn. You love working with people and believe in providing the best care possible to animals. At Beacon Veterinary Specialists, we’re more than a specialty and emergency hospital - we’re a team of devoted animal lovers committed to providing advanced, compassionate care for every patient, and thoughtful, reassuring support for every client who walks through our doors. Every pet is unique, and our board-certified veterinary specialists and skilled staff are committed to providing the individualized care and attention they deserve. At Beacon, you’ll find a supportive team, professional growth opportunities, and the chance to make a difference in the lives of pets and their families. Beacon Veterinary Specialists is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- High School diploma or equivalent required
- Minimum of 2 years’ experience in a customer service and/or client focused setting required
- 1 – 2 years of experience with point-of-sale systems and handling financial transactions
- Proficiency in basic computer applications (Instinct and Google Suite preferred)
- Excellent communication, multitasking, and problem-solving skills
- A deep passion for animals and delivering an outstanding client experience
Nice To Haves
- Previous experience in a veterinary, medical, or dental clinical setting preferred
Responsibilities
- Greet clients and visitors in a warm, professional manner.
- Address inquiries and concerns empathetically.
- Answer and route phone calls promptly and accurately.
- Offer emotional support to clients during difficult times.
- Discuss financial options with clients when needed.
- Collect accurate patient and client details at check-in.
- Maintain up-to-date client records in the practice management system.
- Schedule and manage appointments and follow-ups efficiently.
- Communicate appointment changes or delays to clients in a timely manner.
- Coordinate with veterinarians, technicians, and staff to reduce wait times.
- Educate clients about our services, specialties, and treatments.
- Represent the hospital positively in all client interactions.
- Maintain organized and secure client files and documentation.
- Prepare and manage paperwork such as consent forms, invoices, and insurance claims.
- Accurately process payments and financial transactions.
- Work closely with clinical staff to ensure coordinated care.
- Support cross-departmental communication and workflows.
Benefits
- Competitive salary commensurate with experience
- Paid time off (up to 3 weeks in your first year)
- Medical, dental, and vision insurance plans, including HSA and FSA accounts
- 401(k) plan with employer match
- Employee pet insurance plan AND pet discounts
- Uniform allowance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
