Veterinary Client Service Supervisor

BluePearl Pet Hospital

75d • $21 - $29

About The Position

BluePearl Pet Hospital is currently seeking a new Veterinary Client Service Supervisor. The Client Service Supervisor (CSS) guides the daily activities of the Client Services Team (CST) under the direction of the Client Services Manager (CSM). Primary responsibilities include communication between Client Services and all areas of the hospital for interdepartmental activity to run smoothly and efficiently in the absence of the CSM. The CSS provides management coverage for the CS department to function properly during the shift and those issues are addressed by the proper individual ensuring services are seamless from beginning to end of the client and patient visit.

Requirements

• Excellent time management, follow through and organizational skills.
• Passionate leader ready to make a difference.
• Experience in customer service and team management.

Responsibilities

• Plan, monitor and ensure completion of the initial training program for new Client Service associates.
• Guide the Client Service Team Leader to schedule client service associates cost-effectively.
• Be an integral member of the management team and the link between the client, the patient and the caregivers.
• Clearly communicate with client service associates to ensure consistent understanding of new ideas and changes.
• Coach client service associates to be proactive at anticipating and addressing client services.
• Plan and execute regularly scheduled team meetings.
• Seek new ways to better serve clients through ongoing training opportunities.
• Personally meet with clients to discuss concerns and questions regarding services provided.
• Other job duties as assigned.

Benefits

• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401k and retirement planning.
• Paid time off and floating holiday plans.
• Access to a regional licensed social worker for guidance on maintaining a healthy lifestyle.
• Trupanion pet insurance and discounts for pet treatments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees