Veterinary Client Service Representative

Thrive Pet Healthcare • Laguna Beach, CA

66d • $18 - $22

About The Position

Join Our Team at Laguna Beach Animal Hospital! We're a long-standing, community-focused veterinary hospital in beautiful Laguna Beach, CA, and we're looking for a full-time Veterinary Client Service Representative to be the welcoming face (and voice!) for our clients and their pets. At Laguna Beach Animal Hospital, we pride ourselves on creating a caring, friendly, and educational environment for every client who walks through our door. Our CSR team is the heart of that experience-you set the tone for compassionate, personalized care from the very first hello.

Requirements

• A positive, team-oriented attitude and genuine love for animals and people
• High school diploma or equivalent
• At least 2 years of veterinary customer service experience
• Ability to lift up to 50 pounds and stay active on your feet throughout the day

Responsibilities

• Greet clients warmly in person and over the phone, making them feel valued and heard
• Accurately enter and update client/patient information in our system
• Schedule, confirm, and follow up on appointments
• Process payments and invoices with accuracy and care
• Document & process medication requests and call in prescriptions to outside pharmacies
• Educate clients on recommended products and services
• Keep our lobby clean, organized, and inviting
• Assist with various administrative tasks to keep the hospital running smoothly

Benefits

• Paid time off to recharge and enjoy our gorgeous coastal community
• 401(k) with employer match
• Medical, dental, and vision insurance
• HSA and FSA options
• Mental health support resources
• Paid parental leave
• Generous employee pet care discounts
• A supportive, close-knit team that feels like family

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees