Veterinary Client Service Representative

Long Beach Animal Emergency • Long Beach, CA

95d • $18 - $22

About The Position

Long Beach Animal Emergency is seeking an experienced Veterinary Client Service Representative to join our team! Just another slow day at the clinic? Not here. We need an ambitious, empathetic, and outgoing Client Service Representative to join our team at our fast-paced Long Beach hospital! Come join a team that has been a staple in the community and focuses on staff support, and innovation in our medical care and management. The Client Service Representative is the face of LBAE and is responsible for the first and last interactions with our clients. They prepare paperwork for patient arrival, care for the client/patient during check in process, maintain patient records, and guide the client through the discharge/check out process including handling financial transactions. They are also responsible for maintaining our lobby space and exam rooms to serve our clients.

Requirements

• Minimum two-years experience in a customer service role
• Experience in a medical setting preferred, veterinary is ideal
• Must be able to multi-task and think fast
• Must exhibit a high level of customer service in stressful situations
• Must be able to read, write, and speak English fluently in a clear and audible voice
• Must be comfortable working with business related computer software as well as Microsoft Office Programs (Word and Excel)
• Schedule flexibility is needed due to the 24 hours, 365-day operation of the hospital
• Understanding incoming caller's needs and routing appropriately
• Medical (human or animal) call routing is a plus

Responsibilities

• Prepare paperwork for patient arrival
• Care for the client/patient during check in process
• Maintain patient records
• Guide the client through the discharge/check out process including handling financial transactions
• Maintain lobby space and exam rooms

Benefits

• Opportunities for growth

What This Job Offers

• Industry: Professional, Scientific, and Technical Services