Veterinary Client Service Representative

Thrive Pet Healthcare • Chula Vista, CA

95d • $19 - $24

About The Position

Pet Emergency & Specialty Center of South County is seeking a Client Service Representative to join our amazing team! The Client Service Representative performs a vital role in our practice recognizing and meeting all client needs. The CSR is a powerful factor in determining if a client has a positive experience. Candidate must have a compassionate, caring and understanding attitude toward worried clients.

Requirements

• Client Service experience of 1-2 years
• Computer skills. Able to enter information in the computer
• Excellent interpersonal skills
• Outgoing and friendly
• Effective verbal and communication skills
• Strong to multi-task and work well with others
• Accountable
• Self-motivated
• Detail-oriented
• Able to remain calm in stressful situations

Responsibilities

• Help the client with every step of the process during their visit to the hospital (check in, triage, updates, presenting treatment plans, financial transactions, discharge process)
• Immediately acknowledge and greet any patients, clients or staff members upon arrival
• Recognize a critical patient that needs to be brought to the treatment area for immediate medical attention
• Obtain the presenting complaint, duration of problem, TPR and weight of emergency patient arriving to the hospital
• Immediately notify a doctor if a patient appears to need immediate medical attention
• Bring emergency patients to the treatment area
• Input information into the computer
• Ensure the proper and timely flow of patients presenting to the treatment area
• Collect appropriate fees and process paperwork accurately
• Answer the phones
• Keep the lobby, reception areas, exam rooms clean at all times
• Complete training and continuing education assignments on schedule
• Work required shifts on nights, weekends, and holidays as needed

Benefits

• Health Insurance
• Vision and Dental Insurance
• 401k with employer contribution
• PTO
• Shift Differentials
• Personal pet discounts
• Progressive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees